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>E-Mail Directory
Price Point strives to answer your e-mails as quickly as we can. Most e-mails received Monday through Friday, between the hours of 8 a.m. to 5 p.m. Pacific Time (PT) are answered the same day. If not, we will get to them on the next business day. If you need an answer immediately check our Help Desk or Product FAQ's sections.
To check your Order Status Click here!
Please select from one of the following department, to assure a prompt response:
Customer Service
Customer Service: Custservice@pricepoint.com
Need assistance price matching, back-order status, coordinating a return or exchange, defective or damaged items, warranty information? Or any questions regarding a pre-existing order. Important! Most customer service questions can be found on-line including your order status and tracking number.
Sales
Product/Pricing Information: Sales@pricepoint.com
Need more information, pricing or deals before making a purchase. Let us know; we will help you make the right decision. Did you find a product for less? We will not be undersold. Let us know the details and we will take it from there. Please be as detailed as possible.
Technical Assistance: Tech@pricepoint.com
Have a technical question or need help installing a product you purchased from Price Point? Not sure about compatibility? Check out our product help section for quick answers.
E-mail orders Sales@pricepoint.com
Please include your name, billing/shipping address, exact product and price, as well as your credit card information. When placing an e-mail order, please be sure to include your daytime phone number. Note that Price Point cannot guarantee the security of e-mail orders.
Marketing
Marketing/New Product Development: Suggestions@pricepoint.com
If you are a vendor, manufacturer, magazine, or online company and would like to solicit Price Point’s business, e-mail us the details and we’ll get back to you if we are interested. We get hundreds of requests; please only contact us via e-mail. Do not contact us here for sponsorships.
Product Ideas: ideas@pricepoint.com
Ever been to our site or shopped our catalog and thought Price Point should carry a particular product. Well now is your chance to let us know. If you look through our site and think that we should carry a hot new product, a classic oldie, or an entire product line let us know. If we decide to carry this product on our next catalog, we'll give you a $25 Price Point gift certificate. Click here for more information.
Sponsorship or Events: Sponsorship@pricepoint.com
Every year Price Point is proud to help sponsor various cycling teams, organizations and riders. We approach our idea of sponsorship on a grass roots level by helping charity rides and riders, local race teams and racing events all across the country. In return they help us spread the word about Price Point. Click here for more information.
Problems
Website Issues: Webmaster@pricepoint.com
If you experience any technical problems, see an error in a description, or notice a sizing problem on our web site, please let us know so we can correct it.
Comments or Suggestions: Suggestions@pricepoint.com
We welcome your comments and value your opinions. We have always grown by listening to the wants and needs of our customers. If we met or exceeded your expectations, let us know. Conversely, if we can do better next time, we also appreciate you letting us know that.

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>Telephone Directory
USA Phone Orders: 800-774-2376 ext 500
Canadian Orders: 310-323-3473 ext 500
International Orders: 310-323-3473 ext 117
Hours: Monday-Friday 8am-6pm (PT)
Customer Service: 310-323-3473 ext 402 or 800-774-2376 ext 402
Hours: Monday-Friday 8am-5pm (PT)
Technical Support: 310-323-3473 ext 500 or 800-774-2376 ext 500
Hours: Monday-Friday 8am-6pm (PT)

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>Fax Directory
USA Fax Orders 800-888-3294
Canadian & International Fax Orders: 310-769-6189
Hours: 24 hours

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>Mailing Address
Price Point Mail Order Ltd.
1442 W. 135th Street
Gardena, CA  90249

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Pricepoint.com is the premier internet bicycle retailer for mountain bike parts and road bike parts, including the latest tires, disc brakes wheelsets, accessories, frames and complete bikes at up to 80% discount from retail prices. We also proudly carry an extensive range of cycling clothing, including mountain and road biking jerseys, shorts, cycle shoes and riding apparel.

Along with general Cross Country mountain bike and road bike parts, Price Point carries a wide range of specialty mountain bike parts such as Freeride, Downhill, Trail and All Mountain specific parts along with the ever growing niche market of Single Speed, 29er, Track and Fixed Gear bikes, frames, conversion kits, wheels and tires. As with our general mountain bike and road bike parts, you can expect to find the cheapest prices and widest selection of in stock specialty items ready to ship the same day, from your favorite online bike shop, Pricepoint.com.

Pricepoint is an authorized internet retailer for huge brands like Sram, Shimano, Mavic, Marzocchi, Manitou, Fox, Easton, Bell, Giro, Crankbrothers, Race Face, Avid, Rock Shox, E.thirteen and many others. With over 13 years in business, you can trust that you will get the best pricing, products, and service all under one roof!

Contact us: email  |  Phone: (800) 774-2376
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