Canadian Shipping & Handling Rates: We ship all Canadian orders via DHL Expedited Service and/or USPS. Canadian customers are responsible for all duties, taxes, and customs fees. Currently, we have a flat rate fee of $25.98 regardless of the amount of your order.

Note: Shipping Charges May Vary For Oversized and/or Heavier Items.

C.O.D.: C.O.D. shipping is not available to Canada.

Insurance Charge: In addition to the cost of shipping, we charge $1.25 insurance on every order.  It’s a flat fee, like our shipping rates, and it is added to all orders, regardless of value.  This way, whether you place an order for $50 or $1000, you will always pay the same for insurance.  This small fee serves to protect you, the customer, in case your shipment is lost, stolen, or damaged.  In these cases, Price Point is usually responsible for handling and paying your claim, rather than DHL or USPS.

Oversized/Heavy Items: Certain items may be subject to a higher shipping rate or restrictions due to their size or weight. Any additional costs will be indicated with the item when you add it to your cart.

Canadian Duties: Customers ordering from Canada are responsible for any and all duties, custom or brokers fees as their order enters the country. Please contact your local customs office for more information.

Orders that are returned due to refused payment of brokerage and/or customs fees will be charged for all shipping charges, brokerage fees, and all customs taxes/duties.

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>Canadian Order Procedures

For your protection we have set the following additional procedures for all Canadian Orders:

1. We only accept Visa, Master Card, Discover and wire transfers* in US funds only.   
* For wire transfer instructions, please e-mail intlsales@pricepoint.com .

2. Canadian customers are responsible for all duties, taxes, and customs fees.

3. Because of the high cost of shipping we do not ship bikes, frames, or workstands to Canada. Additionally, we cannot ship large or heavy orders. We will e-mail any possible options if your order is too large or heavy.

4. For the fastest, most economical service we ship Canadian orders via DHL Expedited Service and/or USPS.

5. We must verify the billing address, phone number, and name of your credit card with the issuing bank. Therefore, it is very important that you make sure to type in your billing address exactly as it appears on your credit card statement. Any variations could delay your order.

Price Point thoroughly investigates and checks all international orders for fraud and we will prosecute to the full extent of the law. If you have any questions, suggestions or inquiry about the status of a Canadian Order please e-mail custservice@pricepoint.com or call 310-323-3473.  Ext 400. Price Point Mail Order LTD reserves the right to hold up or refuse to ship any international order it deems fraudulent.

Return/Exchange Procedures for Canadian Customers:
   1. Please contact Customer Service to report the reason of your return and instructions about how to mail the item back to Price Point.
   
   2. Please be sure to indicate “Zero dollars” and “return” in the customs form you are required to complete when mailing the item back to        Price Point. Insure your mailing for the actual value of the returned item if over $100.00 even if indicating “zero dollars” in the value        amount of the customs form.

   3. Price Point won't be responsible for any shipping costs and/or customs or duties for any returned items.

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>International Shipping

Pricepoint.com's shopping cart will automatically compute all shipping charges for you.  Before you have submitted your order you will be given the available shipping options to your destinations and cost that applies.  Please note, due to shipping restrictions we only ship to countries displayed on the pull down menu when you fill in your shipping address.

International Shipping & Handling Rates: For the fastest and most economical service, we use UPS International (2-5 days to most countries).  Some international destinations may require Price Point to ship International US Air Parcel Post (7-14 days to most countries), due to the high cost of shipping to these countries. Additionally, Price Point may be required to charge an additional surcharge to ship to certain countries. We will notify you of any extra shipping charges. If you have any questions regarding shipping to your country, just send us an e-mail at intlsales@pricepoint.com . International customers are responsible for all duties, taxes, and customs fees. We have a $50.00 minimum order requirement for international orders. Due to unreliable shipping or fraud, Price Point reserves the right to restrict shipment to any country at our discretion.  Therefore, we only ship to countries available on the pull down menu when you fill in your shipping address.

·  International orders with a dimensional weight** of 40 lb. or more, shipping cost will be $150.00 per box.

· Orders going to Latin America with a dimensional weight of 45 lb. or more shipping cost will be $225.00 per box.

· South Africa & Israel:
   - Orders with a dimensional weight of 1 to 25 lb., shipping cost will be $150.00 per box.
   - Orders with a dimensional weight of 25.1 to 40 lb., shipping cost will be $250.00 per box.
   - Orders with a dimensional weight of 40.1 lb. or more will be billed at $350.00 per box.

** Dimensional weight = L x W x H / 166

Note: Shipping Charges May Vary For Larger and/or Heavier Items.

C.O.D.: C.O.D. shipping is not available to international destinations.

Insurance Charge: In addition to the cost of shipping, we charge $1.25 insurance on every order.  It’s a flat fee, like our shipping rates, and it is added to all orders, regardless of value.  This way, whether you place an order for $50 or $1000, you will always pay the same for insurance.  This small fee serves to protect you, the customer, in case your shipment is lost, stolen, or damaged.  In these cases, Price Point is usually responsible for handling and paying your claim, rather than UPS or USPS.

Oversized/Heavy Items: Certain items may be subject to a higher shipping rate or restrictions due to their size or weight. Any additional costs will be indicated with the item when you add it to your cart.

International Duties/Fees: International customers are responsible for any and all duties, custom or brokers fees as their order enters the country.  Please contact your local customs office for more information.

Orders that are returned due to refused payment of brokerage and / or customs fees will be charged for all shipping charges, brokerage fees, and all customs taxes/duties.

Mexico Customers: Please be aware the Mexican Goverment allows the import of bicycle parts for commercial use only.

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>International Order Procedures

For your protection we have set the following additional procedures for all International Orders (excluding Canada):

1. We only accept Visa, Master Card, Discover, Cashiers Check or wire transfer in US funds only.
          * For wire transfer instructions, please e-mail intlsales@pricepoint.com .

2. International customers are responsible for all duties, taxes, and customs fees.

3. Due to high risk and/or shipping costs, Price Point does not ship to some countries. When you fill in your billing address if your country is not on the pull down menu then we do not ship there.

4. Because of the high cost of shipping we do not ship bikes, frames, or workstands internationally. Additionally, we cannot ship large or heavy orders. We will e-mail with your options if your order is too large or heavy.

5. Orders over $2000.00 require a wire transfer as form of payment. Please email intlsales@pricepoint.com for details.

6. We do not ship any order with a US bill to address, shipped to an international address.

7. Any international customers that refuse an international order or have their orders returned to us (except an exchange) by our shipper, will no longer be permitted to order from Price Point.

8. For the fastest, most economical service we use UPS on most orders.

9. Since we are unable to verify credit card billing addresses with foreign banks, for yours and ours protection, we will need the following information faxed (310-769-6189) or e-mailed (intlsales@pricepoint.com) as an attachment:

         a. Front and back copy of credit card to be used.

         b. A photo identification that contains a signature and matches the first and last name on the card being used.

         c. You will not be asked send this information again as long as you use the same credit card, except if your card has expired.

         d. To help us find your order, please provide us with your full name, address, and order number.

10. We will hold your order up to 10 days to receive the above information.  If we do not have the information on file or have received it we will cancel your order after 10 days.

We understand that some of these procedures might be restrictive, but due to the high risk of fraud with international orders we have had to implement these procedures. To continue to serve our international customers, Price Point thoroughly investigates and checks all international orders for fraud and we will prosecute to the full extent of the law. If you have any questions, suggestions or inquiry about the status of an international order please e-mail intlsales@pricepoint.com or call 310-323-3473.  Price Point Mail Order LTD reserves the right to hold up or refuse to ship any International order it deems fraudulent.

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