“Where Price Is The Point” Guarantee:  At Price Point, We Will Not Be Undersold. We will match any nationally advertised price on any product we sell. Just give us the details and we'll do the rest. For online orders: Type the price-match information and the competitor’s URL or ad, where you saw the lower price in the “optional order comments” box at the end of your order. We will contact you if we have any questions.

If you have already submitted your order contact our Customer Service Department at (800) 774-2376, extension 400, between the hours of 8a.m. and 5p.m. (PST) Monday through Friday, or e-mail custservice@pricepoint.com and they will gladly help you.

Note: We will gladly match our competitors’ prices as long as the exact item is in stock and the price still holds.  This does not include items that are on sale, clearance, or blowouts. 

Our low price guarantee extends up to 30 days from the date of your purchase. Let us know the name of the competitor, what they're selling it for, exact product size/color, and we will take it from there.

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>Satisfaction Guarantee

Your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase from Price Point, simply return the item within 30 days, in its original unused/uninstalled condition, with proof of purchase. We will promptly replace it, apply credit to a new order, or give you a refund for the purchase price - whichever you prefer.

At Price Point, we’ve made returns and exchanges simple. No phone calls or RA numbers are required. As long as the product you are returning is in its original unused and uninstalled condition, we will accept your return up to 30 days from your invoice date.  Just follow the simple return/exchange instructions on the back of your invoice, and send us your return via an insured carrier.  We will take care of the rest.

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>Shipping Insurance

Insurance Charge: In addition to the cost of shipping, we charge $1.25 insurance on every order.  It’s a flat fee, like our shipping rates, and it is added to all orders, regardless of value.  This way, whether you place an order for $50 worth of stuff or $1000, you will always pay the same for insurance.  This small fee serves to protect you, the customer, in case your shipment is lost, stolen, or damaged.  In these cases, Price Point is usually responsible for handling and paying your claim, rather than UPS, DHL, or USPS. Insurance for Canada, APO, AE, FPO and PR orders is $1.25. For all other international orders, the insurance is $3.00.   

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>Additional Policies

Pricing and Colors: 

Price Point makes every effort to post the most current prices, but in certain instances, our prices may change without notice. Regardless, we still guarantee the lowest prices on every item we sell. Do note that neither printing nor computer monitors can perfectly duplicate the actual color of an item. Consequently there may be a slight discrepancy between the actual color of a product and that, which is presented in the catalogue or on the web site. Prices are limited to stock on hand.

Product Liability Disclaimer:

No warranty of any kind expressed or implied is made by Price Point respecting the safety of the products sold. Buyer assumes all risk and liability resulting from use of said product.

Fraud Prevention: 

In our continuing effort to provide you with the lowest prices and superior service, Price Point scrupulously checks the validity of all orders for fraudulent use. Price Point Mail Order Ltd reserves the rights to hold up any order for fraud checks or refuse to ship to any customer on any grounds. Price Point is not responsible for any hold up of orders while we verify information. Improper or fraudulent use is grounds for prosecution.  Price Point Mail Order Ltd, reserves the right to hold or refuse to send any order that it deems fraudulent.

These policies are only intended as a general guideline and can be changed or modified by Price Point Mail Order Ltd. at any time. 

Order Errors:

If there are any errors with your order, please contact our Customer Service Department immediately at (800)774-2376 ext. 400 or (310)323-3473 ext. 400 Monday through Friday between the hours of 8:00am and 5:00 pm (Pacific Standard Time), and we will assist you with correcting the problem. DO NOT e-mail us because we may not be able to change your order in time.

Website Errors:

A certain number of typos and pricing errors in our web site, catalogs, and advertisements are inevitable. We apologize for any inconvenience this may cause you. We cannot be held responsible for typographical errors or omissions on our website or in our print advertisements.

Pricing differences between our web/catalog/magazine advertisements. It’s impossible to have identical pricing in all venues at all times. This is due to the different publication dates and lead times for the magazines, web banners, and other places where we advertise. We do our best to minimize any confusion but this problem is endemic in the nature of direct mail catalog/web commerce.

If you do spot a typo or some confusing pricing issue, you can let us know about at webmaster@pricepoint.com.

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