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>Order Status

Shortly after you place your order you will get an email order confirmation. That email will have your order number as well as list of everything you ordered. Additionally, you will receive an e-mail confirmation once your order is shipped. The following is more options available to you:

Tracking: You can view your online order status anytime by clicking on the “Order Status” link on this site and logging in with your e-mail address and password. For your convenience, Price Point will e-mail your UPS tracking number and order information when your order ships. Your order should ship within 1-2 business days from our West Coast warehouse. Please allow between 2-7 working days for delivery of standard UPS ground orders. Be aware that UPS sometimes delivers as late as 8:00pm in some areas.

Customer Service: If there is any problem with your order, one of our sales representatives will contact you. Please make sure you provide us with you correct phone number and e-mail address, in case we need to contact you. If you need to check the status of an order you placed but have not yet received, you can view your online order status anytime by clicking on the “Order Status” link on this site and logging in with your e-mail address and password. Otherwise, please contact one of our customer service representatives at custservice@pricepoint.com or 1-800-774-2376 extension 400. Customer Service hours are Monday through Friday 8:00am to 5:00pm Pacific Standard Time.

Back Orders: Sometimes, due to our unbeatable low prices, we run out of an item sooner than we had anticipated. If this occurs, we will ship the available items in your order immediately, and place the unavailable items on back order. Back ordered items will be shipped to you as soon as they arrive. You will not be charged any additional shipping charges. If you do not want any of your items back ordered, please indicate that in the “Optional Order Comment” area, before submitting your order. IMPORTANT! You will never be charged for any backordered items until they are shipped out to you.

When you receive your order, your invoice will list any back ordered items and their expected arrival date. Additionally, providing we have your current e-mail address, you will be notified of your back order status within 7, 30 and 60 days of your order. If at any time you want to cancel your back order, just contact one of our customer service representatives at custservice@pricepoint.com or 1-800-774-2376 extension 400. Customer Service hours are Monday through Friday 8:00am to 5:00pm Pacific Standard Time.

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>Changes or Cancellations

If you need to change or cancel an order, please call us at 800-774-2376 ext. 900 or 310-323-3473 ext. 900 and we will try to help you, providing your order has not already shipped. DO NOT e-mail us because we may not be able to change your order in time.

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>Delivery of Your Items

Processing: We process all orders during our regular business hours (Monday through Friday 8:00am to 6:00pm Pacific Standard Time). Provided there are no problems with your billing address or credit card, most orders ship out the same or the following business day. Orders placed on Saturday and Sunday will not be processed until the next business day.

Delivery Time: The estimated delivery time for UPS ground orders is as follows:

Southern CA: 1 working day
CA, NV, UT, AZ: 2 working days
WA, OR, ID, MT: 3 to 4 working days
WY, CO, NM: 3 to 4 working days
Central US: 4 to 5 working days
Eastern US: 5 to 6 working days.

Deliveries are made Monday - Friday up until 8:00pm, except on major holidays.
Expedited shipping applies to business days only; there will be no Saturday or Sunday deliveries.

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