>Return/Exchange Procedures

Price Point guarantees satisfaction with every product we sell. We will gladly accept all returns/exchanges within 30 days from the date of purchase and as long as the product is in original unused/uninstalled condition. Please follow these easy steps to assure a prompt replacement, refund, or credit towards a new order:

1. If possible, package your return in the original carton using secure packing tape. Important!! All returned items must be in a new, unused/uninstalled condition in the original manufacturer’s packaging.


2. Please complete the form on the back of the invoice and send it with your return.


3. Send your return via insured carrier (preferably FedEx Ground or USPS) to:
   Price Point Mail Order LTD
   Attn: Returns Department
   1490 W. Walnut Parkway
   Rancho Dominguez, CA 90220
   


4. Keep a record of your shipment until your return/credit/exchange has been processed.


5. If you do not have your invoice, please let us know how you would like us to process your return. Don’t forget to include your name, address and phone number.


6. To redeem your store credit please leave a note in the "Optional Order Comments" section when you checkout of your online order stating "apply my store credit". Additionally, you can call us direct to place and order by phone and simply let the Sales Rep know you have a store credit you would like to redeem.

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>Return Processing and Disclaimer

Price Point processes all returns and exchanges Monday through Friday, usually within 2-3 business days of receipt. All exchanges are shipped FedEx Ground, unless otherwise specified; please allow ample time for delivery. Provided we have your current e-mail address, you will receive an e-mail confirmation with your tracking number when your exchange is shipped. For returns, you will receive an e-mail confirmation once your credit has been processed. Please allow up to one billing cycle for a refund to appear on your credit card statement, if you paid with a credit card, or to receive a check.

Customers are responsible for all shipping and handling costs associated with normal returns and exchanges, specifically improper fit of all clothing items.

If you require assistance, please call our Customer Service Department, at 1-800-774-2376 extension 400 (local and international customers, dial 562-616-6871 ext. 108) or send us an e-mail at custservice@pricepoint.com.

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