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Bikes & Frames on Sale

Order Questions

Order Status

Most orders placed by 3p.m. PST are shipped the same day via FedEx or USPS. If you have an account, click here to check the status. If you do not have an account, please click here to track your order, or contact our Customer Service Department at [email protected] or (800) 774-2376 ext 400.


Occasionally, due to our unbeatably low prices, an item goes out of stock sooner than we anticipated. If this occurs, we will ship the available items in your order immediately. Once your backordered item(s) is available, we will ship it to you at no additional cost. And, you are not charged for any backordered items until they ship.

Please contact the Customer Service Department for help at [email protected] or (800) 774-2376 ext 400 between the hours of 8 a.m. to 5 p.m. PST Monday through Friday.