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Placing an order

How do I place an order?

Internet: You may place an order online 24 hours a day, seven days a week through our secure website. Just add the items you want to your shopping cart, and proceed to checkout.

Phone: Phone orders can be placed with one of our helpful Customer Service representatives by dialing 1-800-774-2376 ext 400 or, for international orders, (562) 616-6871 ext. 400 from 8 a.m. to 5p.m. PST, Monday through Friday.

Changes or Cancelations

If you need to change or cancel an order, please call us at (800) 774-2376 ext. 400 or (562) 616-6871 ext. 400 between the hours of 8 a.m. and 5 p.m. PST, Monday through Friday, and we will do our best help you, providing your order has not already been processed. Please DO NOT email us because we may not be able to change your order in time.

120 Day Best Value Pledge

Providing the very best values is what we are all about. We pledge to not only give you the lowest price possible when you place your order, but we will keep that pledge for 120 days AFTER your date of purchase.

Price Match

We will gladly match our competitors’ price as long as it meets the following criteria:

• Item is exactly the same (product, color, size) and the competitor’s item is available at the advertised price
• We do not price match competitor’s items that are on sale, clearance, liquidation or blowout
• We do not accept price matches on competitor’s promotions or coupons
• We do not price match to an online competitor based outside of the United States

Price matches are applied to the final promoted price and cannot be combined with any other offers and promotions.

Price matching does not apply to Price Point sales or promotions.

If your price match request meets the above criteria, provide us with the competitor’s name, exact product size/color, how much they're selling it for and we will credit your account.

For online orders, please add the information to the “Additional Order Comments” box in the Payment Information section during checkout. If you have already placed your order, please send the information to custservice@pricepoint.com.

Please Note: Price match is subject to Price Point discretion.

Payment Options

For your convenience, we accept the following payment types: Credit Cards, Wire Transfers and Gift Certificates.

Credit Cards: We accept Visa, MasterCard, American Express, and Discover.

Wire Transfer: Please contact us at custservice@pricepoint.com Fax (310) 886-0235 or call (562) 616-6871 ext 400 for instructions regarding wire transfers.

Gift Certificates: Price Point offers Gift Certificates in $25 increments up to any amount. To use your Gift Certificate for an online order, please type your Gift Certificate number in the “Additional Order Comments” section at checkout.
The total on your receipt will not immediately reflect the Gift Certificate credit, however, when you receive your shipping confirmation via email, you will find a revised total included there. We will contact you if there are any issues.

Shop Credit: To apply your credit for an online order, please type the amount and any necessary order numbers/information in the “Additional Order Comments” section at the end of checkout. The total on your receipt will not immediately reflect the credit, however,
when you receive your shipping confirmation via email, you will find a revised total included there. We will contact you if there are any problems with using your credit.

Your Account

Update Your Pricepoint.com Information: When you place your next order, you will be able to change your information, including shipping or billing address, phone numbers and email address. Or you can log into Your Account by clicking here and clicking on “Update My Account.”

If you would like to close your account, please log in and select “Deactivate My Account.”
If you forgot your password, click here.

Wish List: Create an account and save all your favorite gear on your wish list. You can keep track of your favorite items to buy later and share your list with your family and friends.In order to create a wish list, you must create an account. Click here to create an account or log in to an existing account.

Shop on Pricepoint.com and add all your favorite gear onto your wish list by clicking the “Add to Wish List” button on the product page.

Once you have completed your wish list or you’re ready to share, you can log into your account and email it to up to 10 of your family and friends at a time.