Returns / Exchanges
Price Point is happy to offer 90 Day Easy Returns, provided all qualifiers are met as outlined below. We will not accept returns that fail to meet these guidelines. If you are not satisfied with the item(s) you purchased; follow the 3 easy steps below to return the order for a refund or store credit.
- Fill out the information found on the back of your invoice.
- Ship the order back to us using the return label found on the front of the invoice via an
- For fast, simple exchanges place a new order for the correct items and return the original items for a refund.
If you don’t have your invoice, please print this form and send the order back via an insured carrier.
We accept returns on items in original, unused condition only. Items must be returned in their original packaging (or with the tags if it’s clothing) with no signs of wear, use or installation.
You are welcome to try on clothing items but please do not wear them on a ride. When trying on shoes, please do not install the cleats. Any items that show signs of use will not be eligible for a refund. All items to be returned must be shipped in appropriate protective packaging (a shipper’s box, bubble or pillow wrap, etc.). Please do not use the original packaging as the shipping box. Items damaged during return shipping due to improper packaging will not be accepted.
Due to safety reasons, we unfortunately cannot accept returns on any nutritional/edible products.
Customers are responsible for all shipping and handling costs associated with returns. Returns are processed Monday through Friday, usually within 2-3 business days of receipt. You will receive an e-mail once your return has been processed. Please allow up to one billing cycle for a refund to appear on your credit card statement. Any returns received after the 90 day period will not be eligible for a refund.
All international orders must have an RA number before they can be returned. Please contact our Customer Service Department prior to returning any items for instructions. We can be reached at firstname.lastname@example.org or 1-562-616-6871 ext 400.
Please thoroughly check your order once you receive it. Please contact us immediately if there are any damaged or missing items. Any missing items/damages must be claimed within 10 days of receipt.
For any questions or concerns regarding returns or exchanges, please contact our Customer Service Department, at (800) 774-2376 ext 400 or send us an e-mail at email@example.com
At Price Point, we want you to shop with confidence. Price Point honors any manufacturer warranty on items we sell.
Most defects will be apparent upon initial inspection of the item; sometimes the defects will not be obvious until the product is actually used.
If you feel a product you purchased is defective, please contact our Customer Service Department at (800) 774-2376 ext 400 or firstname.lastname@example.org
and we will assist you with handling your warranty issue and getting you back on your bike in no time.
Please note: warranties cover manufacturing defects that are apparent during normal product use. Damage from abuse, neglect, accidents and racing are not covered.
Price Point will extend to its customers any manufacturer’s warranty on merchandise we sell, but we make no additional warranty, express or implied, for products sold by us.