Price Point Shipping Policy
Price Point proudly pledges that for all orders placed prior to 3 pm PST, we will ship your order the same business day. All order details including shipping, billing and payment information must be correct and your payment transaction must be approved in order to guarantee Same Day Shipping.
Shipping rates are determined by your order total. The shopping cart will automatically compute all shipping charges for you. Once in the shopping cart you will be given all available shipping options to your destination.
Price Point will ship your order via a method that will get your order to you on or before the delivery date estimated during checkout. All orders that leave Price Point are insured and tracking information is provided via email.
Shipping Service Levels
Standard Shipping: Depending on your location, delivered within 1-5 business days within the United States.
2 Day Air: Delivered within 2 business days within the contiguous United States.
Next Day Air: Delivered the following business day within the contiguous United States.
*2nd Day and Next Day Air shipments are delivered Monday-Friday. No Saturday Delivery is available at this time. All orders submitted over the weekend are processed and shipped from our warehouse the following Monday.
*Please allow 5-7 additional business days for delivery of Pro Build or Custom Complete bikes.
*For orders shipping within Southern California, the Standard Shipping method will get to you within 1-2 business days. Ordering Express 2 Day or Express Overnight can delay the delivery.
We are not responsible for any delays in delivery due to bad weather, carrier issues including but not limited to rural delivery schedules, incorrect address or failed delivery attempts.
Sales Tax: Appropriate sales tax is added to all orders delivered in the state of California. Canadian and international customers are responsible for all duties, taxes and custom fees related to their order.
Insurance Charge: In addition to the cost of shipping, we add $1.29 for insurance on every order. This nominal fee serves to protect you, the customer, in case your shipment is lost, stolen or damaged. You can request this fee be removed while placing your order over the phone or by leaving an order comment when ordering online.
Oversized/Heavy Items: Certain items may be subject to a higher shipping rate due to their size or weight. Any additional costs will be indicated with the item during checkout. In addition Price Point may be required to charge an additional surcharge for large quantity orders; our Customer Service Team will notify you of any extra charges prior to shipping the order.
Price Point also offers a Will Call Pickup option for our customers located in the Los Angeles Area. For information regarding this option please contact one of our representatives at (800) 774-2376 x400 or email us.
International Shipping Policy
Price Point ships to countries around the globe. To check shipping rates and methods, please add your items to your shopping cart.
International orders ship via DHL International (1-3 business days for delivery to most countries). Price Point may require an additional surcharge for oversized/heavy items that ship to certain countries; we will notify you of any extra charges prior to shipment. Although most of our products can be shipped worldwide, due to manufacturers restrictions, a small portion of our products may not be eligible for shipment to some countries. You will be notified of any restricted items and asked to provide a shipping address within the U.S. to complete your checkout.
Duties and Taxes: International customers are responsible for all duties, taxes and customs fees for their order. Please contact your local customs office for more information. Unfortunately due to government restrictions, we are unable to devalue or mark a lower price on any customs paperwork.
We always try to make sure your order makes it to you without issue, from time to time the order does not make it because we were given the wrong address or the item was left at customs. Any orders that are returned to Price Point will be charged the necessary fees including but not limited to the duties and taxes imposed by your government and the return shipping costs. All refunds requested will be less those fees, so please double check your address before you submit your order.
All orders are subject to our credit card verification process which may delay shipment until we receive all requested information.
If you have any questions, suggestions or inquiries about international orders, please email us or call (562) 616-6871 x400.