Where is my order?
Most orders placed by 3 p.m. PST are shipped the same day via FedEx or USPS. Please allow between two and seven business days for delivery of standard FedEx ground orders. If you have an account, click here to check the status. If you do not have an account, please click here to track your order. For more information regarding shipping, please see our Shipping Policy.
What if an item I ordered is out of stock?
We pledge to ship your new gear the same day you place your order, so you get it delivered as fast as possible. No delays. No excuses. Occasionally, due to our unbeatably low prices, an item goes out of stock sooner than we anticipated. If this occurs, we will ship the available items in your order immediately. Once your backordered item(s) is available, we will ship it to you at no additional cost. And, you are not charged for any backordered items until they ship. For more information regarding backorders, please see our Backorder Policy.
What if I find the item I ordered somewhere else for less?
At Price Point, we pledge to not only give you the lowest price possible when you place your order, but we will keep that pledge for 120 days AFTER your date of purchase. Within that period, we will match any promoted price from a qualified retailer you find. For more information regarding price matching please see our 120 Day Best Value Pledge.
How do I redeem my gift certificate/shop credit?
Please enter the gift certificate number or credit amount in the “Additional Order Comments” section at the end of your order. The amount will be applied to your order when it is received. The total on your receipt will not immediately reflect the credit, however, you will see the revised total when you receive the shipping confirmation.
Can I change my order?
If you need to change or cancel an order, please call us at (800) 774-2376 ext. 400 or (562) 616-6871 ext. 400 between the hours of 8 a.m. and 5 p.m. PST, Monday through Friday, and we will do our best to help you, providing your order has not already been processed. Please DO NOT email us because we may not be able to change your order in time.
How can I return or exchange my order?
At Price Point, we want to make sure you are 100% satisfied with your purchase, which is why we now offer 90 Day Easy Returns. If you are not satisfied with your purchase, you can return it to us for up to 90 days after the purchase date. For more information about returns, please see our Return Policy.
I received a defective product, is it covered under warranty?
At Price Point, we want you to shop with confidence. Price Point honors any manufacturer warranty on items we sell. Most defects will be apparent upon initial inspection of the item; sometimes the defects will not be obvious until the product is actually used. For more information about warranties please see our Warranty Policy.
I received my order but an item is incorrect, how do I return it?
If the item on your invoice does not match the item you received, please contact our Customer Service Department so we can remedy the issue. We will send out a replacement right away and provide you with return information. Please be sure you keep all of the packaging for your order. We can be reached at (800) 774-2376 ext 400 or firstname.lastname@example.org.
Why shop Price Point?
At Price Point, we offer great bike products at unbeatable low prices. We aim to provide our customers with the best customer service combined with risk free shopping on a wide range of cycling products at the lowest prices. We pride ourselves on being a constantly growing and evolving company striving to provide the best service, policies and experience to our customers.